Mike leads a discussion on what constitutes a 'good agent' in the real estate industry. They outline five key attributes: excellent communication skills, proactive issue management, use of data to set customer expectations, maintaining higher standards than demanding customers, and a willingness to constantly improve. Mike emphasizes the importance of direct communication over text or email, using data to inform customers, and maintaining high standards. They also encourage agents to seek constructive criticism and adapt to market changes, highlighting that good agents thrive in all market conditions.