Better Emotional Intelligence: Part 2

Author: Ian Mikutel, March Rogers, Darren Austin
Published: Mon 13 May 2019
Episode Link: https://www.bettershow.io/

In part two of our series on Better Emotional Intelligence, we cover the final two components of EQ, empathy and managing emotions in others. We share tips & tricks, do a live role playing exercise, and finish with what experiments we're going to try and report back on for improving our own EQ.

Show Notes

2:20— How empathy relates to emotional intelligence and the role of curiosity in developing empathy.

5:55— The difference between extreme empathy and practical empathy.

9:40— What is active listening and how to use active listening to build your empathy for others.

14:20— We discuss a tactic to teach empathy to children by giving them responsibility for caring for a plant.

18:52— Ian challenges March to model both the good and bad versions of active listening.

24:57— Why going into “problem solving mode” when engaging with your significant other is not an empathetic response.

30:29— March offers a tip for challenging oneself as a way to build empathy for others.

32:22— We explore what it means to manage emotions in others and why that isn’t always a manipulative behavior.

34:24— Tactics for learning how to manage others’ emotions including noticing others’ behavior and being mindful of the way you phrase questions.

39:02— Ian and Darren share their experiences from a time when they each had to use emotional management tactics to calm down someone who was extremely upset.

42:55— How Scott Pelly from 60 minutes uses the phrase “I wonder” to open up his interview candidates.

46:40— What is “non-violent communication” and where can it be useful.

51:12— March shares a tip from the Gottman Institute called a “love map” to understand more about what they care about.

52:25— Ian decides to work on avoiding going into “problem solving mode” in his conversations with his fiancee.

53:46— As part of helping test a training course for non-violent communication, Darren is going through the exercise of caring for a plant to increase empathetic awareness.