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Better Conversations with Celeste Headlee

Author
Ian Mikutel, March Rogers, Darren Austin
Published
Mon 10 Sep 2018
Episode Link
https://www.bettershow.io/

We discuss how to have better conversations with award-winning journalist, host of "On Second Thought" and author of "We Need To Talk", Celeste Headlee.


Show Notes



  • 1:35— Ian, Darren, and March introduce Celeste and share how we became familiar with her work.

  • 4:24— Celeste talks about how the ability to communicate effectively is a unique human advantage and how losing the ability to communicate constructively can be the difference between life and death.

  • 6:39— The difference between simply tolerating someone and truly understanding their perspective.

  • 8:49— Ian is curious about whether cooperation is a universal human trait.

  • 10:40— Celeste discusses the traits common to all humans; especially the strong need we all have to feel like we “belong”.”

  • 13:56— Sympathy vs. empathy 

  • 17:43— Celeste helps Darren identify public role models who demonstrate constructive disagreement and references Brian Cox’s response to the question about his spirituality (or lack thereof).

  • 20:03— We discuss why mainstream media’s excuse that they simply “give people what they want” is cop out.

  • 22:33— Darren compares “click-bait” to empty calories in a food diet.

  • 23:40— Celeste notes that “there is no replacement for the human voice as an effective tool for communication.”

  • 24:25— Celeste shares how she became interested in the topic of constructive communication.

  • 27:25— Darren shares an experience he had with a roommate in college that enlightened him about the power of giving others the benefit of the doubt.

  • 28:35— March shares his thoughts about why constructive communication is critical for a healthy marriage.

  • 30:20— Ian shares how a sales job early in his career taught him about the importance of making meaningful connections with others.

  • 33:02— Ian asks Celeste how to maintain one’s authenticity while trying to empathize with others and Celeste talks about how people regularly “code switch.”

  • 34:15— “A great conversation is like a game of catch.” — Celeste Headlee

  • 36:10— March asks Celeste for advice on how can each of us can make a contribution to a better public dialog; and Celeste shares new research with us on “The Liking Gap.

  • 38:39— “Nobody waves, but almost everyone waves back.” — Celeste quoting from Nicholas Epley’s book, Mindwise

  • 39:34— Celeste shares a powerful tip for how we can help ourselves and others avoid falling into an “us vs them” mindset.

  • 41:55— Ian shares how the human genome proves scientifically how much we have in common with one another.

  • 42:50— We discuss social media as a tool that can be used constructively or destructively and the importance of being intentional with one’s use of social media.

  • 51:00— Why there is a reason to be optimistic for the future. 

  • 54:20— Ian does some spot research to reveal that the term “conversations” is on an upward trend on Google.


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