The Call Is Coming From Outside the Office: A Guide to Outsourced CSRs

Author: IssueID
Published: Fri 20 Jun 2025
Episode Link: https://beergarden.podbean.com/e/the-call-is-coming-from-outside-the-office-a-guide-to-outsourced-csrs/

This week, we’re talking about one of the biggest game-changers for growing businesses: outsourcing your customer service. If you’ve ever wondered how to get yourself out of the phone-and-email whirlwind without sacrificing customer satisfaction, this episode is for you.

Whether you’re curious about virtual reps, tired of being the complaint department, or ready to reclaim your day — we break down the pros, cons, and must-knows of two popular outsourcing models. Plus, you’ll hear how Brandon and Jason have personally structured, trained, and scaled their customer service teams (with a few war stories along the way).

🧩 What We Covered: