Join me as I share my experience on creating a memorable welcome basket for your B&B guests. With over 17 years of experience running my own B&B and training hundreds of B&B owners since 2006, I provide practical tips and ideas to enhance your guest experience, ensuring they become loyal and repeat customers.

Key Topics Covered:

Introduction:

• My background and experience in the B&B industry.


• Transition from in-person to online training.

Why a Welcome Basket?

• Importance of making guests feel special.


• How welcome baskets can enhance guest experience and encourage repeat visits.

What to Include in a Welcome Basket:

• Homemade treats like lemon drizzle cake and shortbread.


• Local produce and goodies.


• Options for guests with dietary restrictions.


• Examples of non-food items: toiletries, postcards, and local guides.

Tailoring Your Welcome Basket:

• Adjusting offerings based on guest type and stay duration.


• Considering your budget and pricing.

Reviewing and Updating Your Basket:

• Importance of guest feedback.


• Regularly updating the basket contents to keep them fresh and appealing.

Offering Different Tiers:

• Creating special incentives for email subscribers and repeat guests.


• Examples of added benefits: early check-in, late check-out, and special treats.

Charging for Extras:

• Balancing free items with optional purchasable extras.


• Encouraging guests to buy additional items without detracting from the overall experience.

Resources Mentioned:

• Out of Eden


• Blog post on "How to Cater for Guests with Special Dietary Requirements"


• Lemon drizzle cake and shortbread recipes on the blog


• Blog post on "Choosing the Right Toiletries for Your B&B"


• Blog post on "What to Put in Your Guest Welcome Basket"


• Blog post on "Do you Need a Licence to Sell Alcohol to Guests"

Connect with Me:

Visit Bed and Breakfast Academy for more blog posts, podcasts, and courses.

Check out the mini workshop for those considering starting a B&B.

Subscribe to the podcast on Spotify or Apple to stay updated with new episodes.

Enjoy the episode and happy hosting!