#3 - Kristen Swanson: How To Build Better Experiences By Planning Backwards
- Author
- A.J. Juliani
- Published
- Sun 24 Jan 2021
- Episode Link
- https://scratchyouritch.libsyn.com/3-kristen-swanson-how-to-build-better-experiences-by-planning-backwards
We chat with Kristen Swanson about the work she is doing at Slack as the Chief of Staff for Customer Experience, and how her years of developing curriculum, helping to start Edcamp, and teaching led her to use a backwards approach in all kinds of areas.
