Holding the Calm with Hesha Abrams — The Secret to Conflict Resolution

Hesha Abrams is an internationally acclaimed master attorney, mediator, negotiator, and deal maker who, for 30+ years, has been renowned for her success in resolving high profile or difficult matters, including mediating the case over the secret recipe for Pepsi. 

She has distilled her experience into her book, Holding the Calm: The Secret to Resolving Conflict and Defusing Tension.

In this conversation, Ross and Hesha discuss:

• Finding a solution when solutions seem impossible
• Defusing tension
• The power of silence
• Maintaining your composure independent of your counterpart’s emotionality
• Politeness and civility matter
• Creating small, winnable victories
• Winning with grace

Find Hesha’s book at http://www.holdingthecalm.com

About today’s guest

Hesha Abrams is an internationally acclaimed master attorney mediator, negotiator, and deal maker who, for 30+ years, has been renowned for her success in resolving high profile or difficult matters, including mediating the case over the secret recipe for Pepsi. She has worked with Apple, Google, Amazon, Facebook, IBM, Verizon, and other large multinational companies, as well as individuals, inventors, and small businesses, creating deals and solving disputes. She has distilled her experience into a popular new book, “Holding the Calm: The Secret to Resolving Conflict and Defusing Tension”, an insightful, practical, and easy to use toolkit to guide anyone to defuse tension, eliminate conflict, and make deals in their own lives. Learn more at http://www.heshaabramsmediation.com 

About the host

Ross Romano is a co-founder of the Be Podcast Network and CEO of September Strategies LLC. He is a leadership development and performance coach for professionals in a range of industries and consults with organizations and high-performing leaders in the K-12 education industry to help communicate their vision and make strategic decisions that lead to long-term success. Connect on Twitter @RossBRomano and LinkedIn

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