Episode 31 - Clive Daley: Taking Responsibility And Avoiding Blame Culture

In this episode we have invited Clive Daley on the show. He has more than 30 years of expertise in retail and the retail supply chain, with experience in China, Japan, Korea, the United States, and Europe. His knowledge, natural commerciality, and creativity enable him to improve and innovate in businesses of any size and shape.

His unique perspective enables him to seriously question current thinking and propose high-impact fresh ideas to any company. Having him as a member of your team helps him detect opportunities and develop genuinely unique strategies to achieve more, whether it's empowering your staff or changing your company's structure, as well as how, where, and why it operates.

Personal Responsibility of Business Owners

[2:24]

Business leaders should take responsibility instead of deflecting, choose to take responsibility for fixing the problem and wrestle it to the ground, instead of spreading blame, own and address the issue.

Better Decision Making

[4:16]

Businesses need to be more proactive when dealing with unexpected problems. You want to have a plan of action that is going to be still successful. Companies must look at what are the risks and what's the backup plan if things go pear-shaped.

Handling Mistakes

[7:56]

When a company is under real pressure, focus on the issue and get it resolved first, never mind the ramifications of how it happened. There are probably two or three reasons why it could have happened. It could just be a genuine mistake.

Taking Genuine Approach

[10:51]

I think that the genuine approach, we're all human. If you can show that nice to your team, it wasn't the right decision that this and then proactively, to be able to make the right decisions where a leader of a business, it's their responsibility to create the environment for not just the company, but the individuals to be successful.

Blame Culture

[13:57]

Leaders and businesses often say they don't blame culture, but there are subliminal messages in it. If the leader says they don't commit mistakes, then the inference is a toxic environment. A toxic environment can create people will filter.

Resources Mentioned:

Free LinkedIn Mini Course Training: https://www.ImpactForLeads.com

Find out more:

Jason’s LinkedIn: https://www.linkedin.com/in/jasonaosborn/

Clive’s LinkedIn: https://uk.linkedin.com/in/clive-daley-7295028

Clive’s Website: https://www.daleyhub.com/

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Thank you so much and until next time

Cheers,

Jason