Listening
- Author
- kritika mehra
- Published
- Mon 02 Dec 2024
- Episode Link
- https://theartofpatientcommunication.simplecast.com/episodes/listening-UaM7OQQC
In this episode, Dr. Kritika Mehra examines the crucial role of effective listening in patient communication. You'll hear about various listening techniques and their impact on patient outcomes, the different types of listening—removed, reactive, responsible, and receptive—and the importance of truly hearing patients to improve diagnosis, treatment planning, and overall patient care.
(00:37) The Three Rules of Listening
(01:07) Personal Experience with Listening Techniques
(03:02) The Importance of Genuine Connection
(04:34) Types of Listening
(04:51) Removed and Reactive Listening
(06:15) Responsible and Receptive Listening
(08:28) The ICU Acronym for Effective Communication
(10:28) Real-Life Example: Diagnosing Oral Cancer
Thank you for listening.
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