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"We evaluate - we either agree or disagree; we probe - we ask questions from our own frame of reference ; we advise - we give counsel based on our own experience; or we interpret - we try to figure people out, to explain their motives, their behavior, based on our own motives and behavior." - Stephen Covey
This chapter of Stephen Covey's book is a follow-up from Empathic Listening, which was a widely played podcast. So, this one is going to be long, but it's going to help virtually everyone out there.