“HENRY DAVID THOREAU once wrote, “There are a thousand hacking at the branches of evil to one who is striking at the root.”1 This book is dedicated to striking at the root of the significant problems we face. We’ve started with the pain; we’ve explored the underlying problem—one that has personal roots and that involves a deeply imbedded paradigm and set of traditions in the workplace. Now let’s set the context for the solution and give an overview of how it will be unfolded in the remainder of the book.” - Stephen Covey