Speed of Trust: Season 4: Episode 73 - Turnover/Churn

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Employee turnover represents a huge cost for organizations, and in low-trust cultures, turnover is in excess of the industry or market standard. I'm not talking about the desirable turnover of non performers, but the undesirable turnover of performers. Low trust creates disengagements, which leads to turnover -- particularly of the people you least want to lose. Performers like to be trusted and they like to work in high-trust environments. When they're not trusted, it's insulting to them, and a significant number will ultimately seek employment where they're trusted. This turnover also flows from the first two taxes. - Stephen Covey