Jorge Díaz, our guest today, is one of the people I know that knows most about airline distribution systems (and airline technology in general!) and, in today’s conversation I will try to get him to explain to us what is this thing called New Distribution Capability or, most commonly NDC, that has been making the rounds at industry conferences and forums these last few years.
We also discuss why the indirect distribution systems currently in place in the industry have serious limitations, how NDC can help overcome these issues and help, mostly, full service carriers get more control of their distribution channels.