The ActivateCX™️ Podcast: The Rise of the Extranet with Sherry Rajani | Part 1 of 2

Join Frank Rogers on the ActivateCX™️ Podcast as he and guest, Sherry Rajani of Code Creators, explore the business benefits of customer Extranets. A must-watch for brands looking to improve CX and self-service.
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The Activate CX™️  Podcast hosted Code Creator’s CEO Sherry Rajani to discuss the role modern extranets can play in improving operations and customer service. Extranets can effectively serve as a platform for sharing necessary information externally to clients and customers. They offer a centralised space for processes and can also function as a knowledge base, utilising AI to answer customer queries. With technological advancements from Microsoft offerings like SharePoint, extranets have become more efficient, cost-effective, customisable, and are able to integrate with other systems. This has increased their utility, making them useful in customer acquisition and retention, and operational optimisations.