How AI is changing customer service

Can artificial intelligence enhance customer service? With the use of sentiment analysis to analyse human voices, we get one step closer to superb support.

In this episode, Telavox talks to Marlon Martínez, IT Project Manager at Numintec. We discuss how sentiment analysis works, its impacts on customer success, and the risks that the technology pose. Later, we talk about Marlon’s passion for philosophy and get into some big topics concerning AI.

Hosted on Acast. See acast.com/privacy for more information.