Uber, and how to fix things when trust is broken | Fixable

This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust — authenticity, empathy and logic — and actionable solutions to strengthen each leg when they’re on shaky ground.

For a chance to give your own TED Talk, fill out the Idea Search Application: ted.com/ideasearch.

Interested in learning more about upcoming TED events? Follow these links:

TEDNext: ted.com/futureyou

TEDAI Vienna: ted.com/ai-vienna

TEDAI San Francisco: ted.com/ai-sf

Hosted on Acast. See acast.com/privacy for more information.