Creating Customer Loyalty In A Digital World

According to a recent study by Google and Temasek, the average person in SEA spends almost twice as much time shopping online versus an average American. Traditional and offline retailers in the region are now embracing technology as an alternative channel to engage existing and potential customers. We speak to Abhijeet of Capillary Technologies about retailers shift from offline to online, and how they’re creating customer loyalty in a digital sphere.

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