Empathy & the Unknown: Leading Through Disruption

In this episode of Tactical Empathy, Erin discusses the challenges leaders face during times of disruption and the importance of empathy in navigating uncertainty. She emphasizes that leaders should not aim to eliminate uncertainty but rather help their teams build capacity to handle it. Through practical strategies, Erin illustrates how leaders can normalize feelings of anxiety, focus on known factors, and engage their teams in the process of navigating change. Real-life examples highlight the effectiveness of empathy-driven leadership in fostering trust and adaptability within teams.

Today on Tactical Empathy:

• The fear and emotional weight of leading during disruption is common.
• Leaders should help teams build capacity to navigate uncertainty.
• Empathy involves acknowledging discomfort rather than hiding it.
• Certainty is an illusion; capacity is what we need to develop.
• Normalizing feelings can help regulate emotional charge in teams.
• Focusing on what is known can provide clarity during chaos.
• Engagement is key to overcoming feelings of helplessness.
• Leaders should model vulnerability and share uncertainties.
• Trust is built through consistent and congruent actions.
• Being present and reminding teams of their capabilities is crucial.

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc.