Episode #27 – Keeping the Complex Simple with Micah Bennett

This week I interview Micah Bennett from Zapier. We talk about how they keep a complex idea like Zapier super easy to use for customers. We also touch on how he does support as the sole support pro along with what his team thought of live chat.

Listen to the show

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Show Notes and Links

• Micah Bennett-  Twitter


• Zapier


• Wade Foster


• Zapier Live Office Hours


• Wufoo


• Kevin Hale “How to design software users love”


• Sticker Mule’s “On Phone Support”


• Olark


• Wistia


• Music heard on the show is from Dexter Britain under a Creative Commons license.

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