This week Rachel Andrew from Perch is on the show. We talk about designing support requests out of your product. We also take a look at the data she tracks to help plan for future customer growth and how that ties back into those support cases.
Subscribe to the podcast: RSS | iTunes | Download
If your support inbox is out of control, Snappy will fix it. A great support app from our friends at UserScape, Snappy allows you to help your customers without any inbox chaos. It’s simple to use, easy to get started with, and makes sending emails to customers a breeze. They’ve got a great 30 day entirely free trial so go check them out here.