Episode #23 – Joseph Rooks

Joseph Rooks is on the show this week. We talk about his experience with tech support at Virginia Tech, crafting better error messages, and how screencasts can be your best friend to help customers.

Listen to the show

Subscribe to the podcast: RSS | iTunes | Download 

Show Notes and Links

• Joseph Rooks – Website // Twitter


• Virginia Tech


• Quicktime for Mac


• Camtasia for Windows


• Comcast Cares


• Music heard on the show is from Dexter Britain under a Creative Commons license.

Our Awesome Partner – Snappy

If your support inbox is out of control, Snappy will fix it. A great support app from our friends at UserScape, Snappy allows you to help your customers without any inbox chaos. It’s simple to use, easy to get started with, and makes sending emails to customers a breeze.

They’ve got a great 30 day entirely free trial so go check them out here.