Episode #15 – The First Support Hire with Adam Stacoviak Part 2

Adam Stacoviak from Pure Charity is on the show this week. He’s looking to hire his first dedicated support person. We talk about what to look for in a person and how to get them started with the team. It’s a two-part interview that you don’t want to miss.

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Show Notes and Links

• Adam Stacoviak – Website // Twitter


• Pure Charity


• The Industry #40 with Chase


• Founder’s Talk


• The Changelog


• Getting Real – Forget Feature Requests


• Basecamp Help Site


• 37signals Help


• Jekyll


• Teaching the Support team how to fish


• Support Ops Newsletter


• Support Ops Membership


• Memberful

This week’s sponsor – HelpSpot

With HelpSpot, you actually own your support app rather than just renting it from some company. It’s a free 45 day trial with absolutely no strings attached. Save $100 when you check it out at helpspot.com/supportops.