Episode #13 – The Customer Champion with Jeff Vincent

Jeff Vincent from Wistia is on the show this week. We talk about hiring new people, how programmers can work with the support team, and what happened when they started downplaying their phone support.

Listen to the show

Subscribe to the podcast: RSS |  Instacast | iTunes | Download

Show Notes and Links

• Jeff Vincent – Website // Twitter


• Wistia


• The Industry


• Alyssa’s Twitter Question


• HelpScout


• Code School


• Wistia’s Customer Champion job

Share what you think!

Brand new option that you’re gonna love. Did you ever want to be on the next show? Ask a question or leave a message here. You could end up being part of the next episode.

Oh, and if you enjoyed the show, please rate it on iTunes. That’d go a long ways in getting the word out.

This week’s sponsor – HelpSpot

With HelpSpot, you actually own your support app rather than just renting it from some company. It’s a free 45 day trial with absolutely no strings attached. Save $100 when you check it out at helpspot.com/supportops.