Tiered Pricing, Real Talk, and People-Centered Ops – with Jesse Hernandez

In this episode of Strategy, Solutions, and Sanity, host Samantha speaks with the dynamic Jesse Hernandez about navigating the complexities of business, leadership, and personal development. Jesse shares his rich journey from starting as an apprentice in the construction industry to becoming a renowned consultant who emphasizes human-centric operational strategies. He provides insights into his approach to overcoming failure, optimizing work execution, and scaling improvements while keeping a focus on emotional intelligence and servant leadership. Discover how Jesse's adventurous, non-conformist approach—paired with a robust understanding of business metrics—helps him maintain sanity and achieve remarkable success in his ventures. This episode is packed with actionable advice for anyone looking to balance ambition with human-centric leadership. Plus, don’t miss the exciting announcement about an upcoming workshop with both Samantha and Jesse on people-centered operations for managers!

00:00 Introduction and Welcome

00:36 Meet Jessie Hernandez

00:46 Jessie's Career Journey

02:29 Emotional Intelligence and People-Centered Leadership

03:08 Challenges and Insights on Serving Others

06:46 Scaling and Business Strategies

12:06 Pricing Strategies and Client Engagement

21:20 Execution and Experimentation in Business

21:47 Personal Reflections and Non-Conformity

24:22 Balancing Risks and Rewards

25:10 Overcoming Personal Struggles

25:38 Investing in Personal Growth

27:33 The Importance of Context and Perspective

28:21 Navigating Business Challenges

29:25 The Value of a Good Assistant

34:44 Challenging the Status Quo

45:59 Experimenting and Evaluating

48:47 Upcoming Workshop Announcement