How Staff Can Make or Break The Move In Day Experience: Here’s How to Get It Right - Day 6

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What if the reason you're not getting more referrals or better retention isn’t your marketing… but your move-in process?

In this episode, I’m going all in on something that doesn’t get talked about enough.  It is how your staff sets the tone for every new resident’s experience and why the first 24 hours can either reinforce trust or break it completely.

If you've ever:

• Felt like your caregivers “just don’t get it”
• Lost a move-in after everything looked perfect on paper
• Struggled to create consistent culture across your team
• Wondered how to make new residents feel at home without a big budget...

…this episode is for you.

I'm sharing the exact method I used to train teams, build trust myself, and turn move-ins into a true moment of connection. I am giving all the goodies to you...with practical tips, real stories, and the one powerful mindset shift you may be missing.

Because when your staff becomes the heartbeat of your community, retention isn’t a struggle, it’s a natural outcome.

What You’ll Learn:

• The “4 Ps” to create unforgettable first impressions (even in small homes)
• How to avoid the service failures that cost you more than you realize
• What your team really needs to hear before move-in day
• How towel animals, cheesecake, and training can help you to build a 98% occupied community too...wink...wink

🎁 Bonus Resource Coming Soon:
Stay tuned!

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