Episode 14 – Incident management
- Author
- Starling Bank
- Published
- Wed 27 Jun 2018
- Episode Link
- http://dts.podtrac.com/redirect.mp3/developer.starlingbank.com/podcast-media/Ep14_IncidentManagement_ODY3YWIxYz.mp3
We discuss how Starling manages incidents, such as loss of app functionality caused by a bug or a fault at a third party, in order to get a quick and safe resolution.
Communicating with and keeping customers informed during an incident is a key part of this, we talk through our approach.
With lead engineer Sam Everington, social media manager Sarah Deakin, and your regular host Jason Maude.
