Putting Your Customer at the Heart of Your Product with Emma Acton

This month, I welcome Emma Acton, an award-winning B2B marketing leader with nearly 30 years of experience in the technology industry, to share her insights on the benefits of keeping the customer front and centre in your strategic thinking and aligning sales and marketing in the process.  

Emma and her team have even won the prestigious Forrester award for ROI by aligning sales and marketing around vertical industry use cases. 

Emma is also an experienced hand at Account-Based Marketing, having brought its benefits to multiple technology businesses over her career. She explains the process of implementing account-based marketing, emphasising the need for stakeholder buy-in, peer collaboration, and a willingness to iterate and adapt.   

Join us as we discuss the importance of understanding your customers' use cases and packaging solutions accordingly to resonate better with prospects, putting the customer's real-world applications, challenges and perspectives at the centre of product messaging, marketing campaigns, and overall strategy - not just leading with the product capabilities alone—a how-to on taking an accurate customer-centric, outside-in approach.  

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