Sorry, It's Discontinued
Sorry, It’s Discontinued takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this binge-worthy series is full of retail stories, discontinued makeup nostalgia, and insider perspectives from high-end department stores.
The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast shifts deeper — into the real experiences of what it’s like behind the counter as a beauty professional, and sometimes in front of it as a customer navigating the world of luxury sales.
From the heartbreak of a favorite lipstick being discontinued, to corporate store visits, gift-with-purchase strategies, and the unfiltered truth about working in retail, Hilary delivers stories that are honest, funny, and relatable. She dives into the daily realities of beauty advisors, style advisors, makeup artists, freelance artists, and commission-based associates, sharing the glamour, the grit, and everything in between.
This is for my retail family — and for all of us who are customers and want to know what really happens behind the counter. Have a seat and join us, with new episodes every Thursday and even more juicy stories on the way.
- Update frequency
- every 7 days
- Average duration
- 39 minutes
- Episodes
- 17
- Years Active
- 2025
Retail Hurts: The Hidden Cost on Our Bodies
This episode dives into the often-overlooked health impacts of working in retail, especially the conditions lurking behind the scenes in stock rooms. From dust-covered vents to hidden mold and constr…
Break Time: Why Rest at Work Matters
In this episode, we’re pulling back the curtain on the reality of retail and sales culture. Too often, the pressure to hit numbers pushes us to skip meals, rush through breaks, or put our own well-be…
They Came, They Saw, They Didn’t Say Hello: When Corporate Visits Miss the Mark in Retail
In this episode of 'Sorry It's Discontinued', host Hilary delves into the often overlooked experiences of retail employees during store visits. She shares personal anecdotes and insights about the an…
The Most Expensive Thing in Retail: Your Peace of Mind
Retail work isn’t just about selling products—it’s about showing up every day in environments that can feel unpredictable, stressful, and sometimes unsafe. In this episode of Sorry, It’s Discontinued…
Morning Meetings: Motivation or Misery?
In this conversation, Hilary discusses the complexities of workplace dynamics, particularly in retail settings. She emphasizes the importance of employee recognition, the challenges managers face in …
The Discontinued Lipstick: Discontinued and Devastated
What happens when your favorite lipstick shade suddenly vanishes? In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary takes you inside the heartbreak, hilarity, and pure chaos of …
Rhonda: Blending in Minneapolis, Standing Out Everywhere
In this captivating episode of Sorry, It's Discontinued, host Hilary sits down with the magnetic and multi-talented Rhonda Jackson, a professional makeup artist with a career that reads like a beauty…
Starr Power: Beauty, Bravery & Whole lot of Glitter
In this episode, Hilary sits with Starr, a prominent figure in the drag community, discussing her journey from a small town in Louisiana to becoming a celebrated performer in New Orleans. Starr share…
Oscar: Where Dedication and Compassion Define True Luxury
In this conversation, Oscar sits with Hilary and shares his childhood fascination with beauty and luxury, reflecting on how these interests shaped his career in the beauty industry and growing into h…
Alexa: From Loss Prevention to Future Lawyer = B@d@$$
In this conversation, Alexa shares her journey from her first job interview at a major company to her experiences in loss prevention. She discusses the importance of team dynamics, the training she r…
Jazmine: When Vision is Just the Beginning
In this episode of Sorry, It's Discontinued, host Hilary engages in a heartfelt conversation with Jazmine, a talented makeup artist and beauty professional. They discuss Jazmine's journey from New Yo…
Philip: Milliner Mastermind, Magical Human
In this engaging conversation, Hilary interviews Philip, who shares his journey from Buffalo, New York, to Texas, and his diverse experiences in the retail and beauty industries. Philip discusses his…
Kenneth: Art, Style, Heart
In this episode, Hilary and Kenneth explore Kenneth's journey from Hong Kong to the US, discussing cultural transitions, the impact of retail experiences, and the importance of kindness in customer s…
Olga: Retail Royalty
In this episode, Hilary and Olga discuss Olga's journey in the beauty industry, from her beginnings as a bored housewife to becoming a successful business manager of numerous beauty brands. They expl…
Cole: All Heart, All Hustle, Always Inspiring
In this episode of 'Sorry, It's Discontinued', host Hilary interviews Cole, a multifaceted individual with a rich background in culinary arts, fragrance, and retail. Cole shares his inspiring journey…
Jailyne: A True MakeUp Inspiration
In this engaging conversation, Hilary and Jailyne explore Jailyne's journey as a makeup artist, from her early experiences with makeup during prom to her professional career in the luxury beauty indu…
SID TRAILER
Trailer
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