Measuring Success: What KPI's Do You Use?

Hosts James and Amy sit down this week to discuss key performance indicators (KPIs) that can be used to measure success with your business.

1.) MSP Question of the week:  

What reports or KPI’s do you need to manage your business? 

Article by Amy:   https://www.channelpronetwork.com/2024/09/26/how-do-msps-measure-success-im-hitting-my-metrics-but-not-sure-theyre-the-right-ones/

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2.) Notes On The News 

1. 1. https://www.channele2e.com/news/big-3-rmm-psa-vendors-see-market-share-slip-canalys

   ConnectWise market share dropped from 26.8% to 24.3%.

   Kaseya market share dropped from 22.9% to 22.7%

   N-able market share dropped from 12.5% to 11.4%

   NinjaOne’s market share grew from 8.4% to 9.4%

   All others combined had a market share of 29.4% last year, which grew to 32.1% this year.  Canalys is forecasting the managed services industry itself to grow from $548 billion in 2024 to $608 billion in 2025.

   1. https://mspradio.com/podcast/marriotts-52m-fine-cybersecurity-warnings-and-tech-updates-from-microsoft-linkedin-atlassian/

   Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures

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3.) Our upcoming events and more:

December 4: M&A Workshop in Scottsdale, AZ

December 5-6: MASTERMIND LIVE in Scottsdale, AZ

http://bit.ly/kernanmastermind

December 11: Channel Program M&A Forum in Dallas, TX

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