Would Customers Describe Your Company as Careful, or Careless? OMOQ #22
- Author
- Jeffrey Mason
- Published
- Thu 02 Jan 2025
- Episode Link
- None
The epicenter of the Experience Economy is how well we respect customer time. To be good stewards of customer time, we must be doctors of detail, and we need to put customer needs above our own. How do customers score your level of care?
