Is your company processing and returning all customer voice mails? OMOQ #73
- Author
- Jeffrey Mason
- Published
- Tue 01 Jul 2025
- Episode Link
- None
Some research suggests the need to create 12 positive experiences in order to negate the effects of one bad experience. 12-1 odds are a mighty hill to climb. Unreturned voice mails contribute to making that hill. Are you sure you want to let voice mails go unanswered?
