Episode #83: THE VOLUNTEER EXCHANGE

Imagine a business world where many customer questions disappear and are exchanged with voluntary answers. In other words, we invert conventional business mechanics and equip customers with information before they ask for it. It’s not that hard and it can be fun watching customers smile and thank you for being respectful of their money and time. Set aside 13 minutes (not 10), grab your favorite beverage and we hope you find it helpful! 

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