Does your company unnecessarily charge customers for mistakes you make? OMOQ #91
- Author
- Jeffrey Mason
- Published
- Tue 02 Sep 2025
- Episode Link
- None
Do you charge customers for warranty, shipping and handling? If so, are you sure that’s the way you wanna do things? When customers pay for mistakes they didn’t make, they usually disappear into thin air. Think about it! Do you really want to partake in this upside down behavior?
