Are you creating customer confusion by casually using unfamiliar acronyms? OMOQ #81
- Author
- Jeffrey Mason
- Published
- Tue 29 Jul 2025
- Episode Link
- None
Using acronyms can often sound like cryptic, mumbo-jumbo to the customer ear.
Perhaps it is time to exchange unfamiliar acronyms with names, and descriptions
that customers can actually understand, and relate to?
