Ep 48: The Humbling Business Lesson I Learned in Japan

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Ever wondered why a simple policy change can send your customers into a spiral of confusion or frustration? In this episode, I share a story from my anniversary trip to Japan that completely reframed how I think about client communication and feedback loops. Spoiler alert: it involves my favorite suitcase, some bumpy train station floors, and a dose of humility. Tune in to hear how misunderstanding turned into insight—and how you can apply this lesson to build deeper trust, stronger loyalty, and create raving fans in your business.

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