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"You don't have to be a genius to do this. And you certainly don't have to have it all together. You do have to care about people and initiate lifting activities. So let's celebrate. Lifting activities. What does that even look like? Lifting activities? And I in my world, it's offering positive, outrageous service to the people around you, to your peers, to everyone you meet. You're giving them good service. We're in the zone of excellence there."