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"And we're diving deep into a leadership principle that separates good managers from truly great leaders, and that is putting the emphasis on intangibles. Intangibles. You know, we live in a world obsessed. We are obsessed with metrics and KPIs and tangible results. But what if I told you that the most powerful leadership tools cannot be measured on a spreadsheet? Let's start with a fundamental truth that that might challenge how you think about leadership."