Press 1 for Frustration: Rethinking Customer Service in the Age of AI

Mohit Rajhans from Thinkstart.ca joins the Nightshift and discusses the current state of customer service, focusing on the frustrations of dealing with automated systems and the evolving expectations of consumers.The discussion explores the role of technology in shaping customer service, including the potential for tiered service based on subscription levels or payment, and the impact of social media as a platform for complaints rather than praise. Shane and Mohit ponder the future of customer service, considering the generational differences in experience and the ethical questions surrounding access to quality service.