Leap into the automation future: How GenAI is enabling self-healing IT
- Author
- ServiceNow Community Podcasts
- Published
- Mon 24 Mar 2025
- Episode Link
- https://omny.fm/shows/it-experience/leap-into-the-automaton-future-how-genai-is-enabli
In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale.
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