Service Transformation
An accessible interview with leaders from service organisations on their real-life learnings from delivering change and transformation. All sectors, all industries. Always with four or five practical, key takeaways you can implement today.
- Update frequency
- every 28 days
- Average duration
- 23 minutes
- Episodes
- 2
- Years Active
- 2020
Transforming Your Complaints Handling Organisation
An interview with Amanda Redhead of AER Consulting. Here she talks to us about leading the complaints department of a large telco through an outcome-focused transformation. She tells us about her dri…
00:24:45 |
Thu 23 Apr 2020
Changing the culture in a Field Service organisation
An interview with Martin Holloway of HomeServe. Here he talks to us about leading the field operation through a fundamental change in culture. He tells us about the drivers, his approach, the chall…
00:23:05 |
Thu 26 Mar 2020
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