Episode 7 - The Elevated Consumer Buying Experience - Drew Cameron

"I'd really rather lose the Business Today, than lose them as a customer tomorrow when the things that they buy don't perform as promised because we ended up cutting corners to save a buck!"- Drew Cameron

Are you doing your customer right?  Are you sticking to your guns in terms of offering the safest most practical options for the repair or replacement?

Drew Cameron joins Uncle Joe on this episode of The Service MVP Podcast to explain the importance of "The Elevated Consumer Buying Experience.

This is a must listen episode of The Service MVP Podcast!  Learn how to serve your homeowner customer by getting their buy-in on the repair or replacement.

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

I'd really rather lose the Business Today than lose them as a customer tomorrow when the things that they buy don't perform as promised because we ended up cutting corners to save a buck - Welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara welcome to the service MVP podcast and I am Joe Crisara American service sales coach and we have with me today one of my very best friends drew Cameron from flow odyssey drew they had all the people who are listening to our show well hello everybody and thank you for having me tell you greatly appreciate that and likewise you're one of my best friends in the industry as well I'm not sure everybody realizes this but you know drew and I have a relationship to go back as far as 2001 when I sat in a class of his one of the very first high level classes I've ever taken and definitely I still apply many of those lessons today so thank you so much for getting me started with this and you know drew is one of the people who got me started with helping service professionals achieve great results so thank you so much for that my pleasure and I was a privilege to do it at the time and just enjoy seeing what you're doing and kind of think of you as my brother on the West Coast kind of making the impact that I'm trying to make and all we're doing is just elevating contractors although it's been definitely over 20 years you've been doing this exercise by helping service professionals and today we are going to talk about a very important subject which is the elevated consumer buying experience uh drew check go ahead and uh just give me a little bit of overview about what you like to provide with this episode so that our listeners can get the best results possible sure uh you know when we talk about the elevated consumer buying experience you know really what we're talking about sales and everybody talks about sales and selling and the sales process and I think there's a little bit of a misnomer of misunderstanding and we use those words because we know them and we understand them and we know what that means in the in the world contracting or even just in the world commerce right but I think when it comes to the in home experience and specifically with the sales professional not necessarily the technician because I think that's a different model that we approach and kind of a conversation another time about that but we talk about sending in a comfort advisor or design tech you know somebody who is focused on that side of the business running either a tech flip lead or a marketing lead what the consumer buying experience is it's an evidence based approach to teach customers how to buy and where value comes from so that they get what they truly want and pay for because I want the customer to understand why the scope of work has to be what it must be and that any shortcuts will lead to headaches and heartbreak sometime after

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