Ep. 80 – Turning Customer Success into a Revenue Engine with Jack Zimnavoda - Part 2
- Author
- Mark Petruzzi, KK Anderson, Paul Melchiorre
- Published
- Wed 18 Jun 2025
- Episode Link
- None
In this episode of Selling the Cloud, Jack Zimnavoda, Head of Customer Success at Insightful, shares how his team uses AI, segmentation, and cross-functional alignment to scale Customer Success, predict churn, and drive expansion; all while keeping the human touch.
