In todays episode of the SellingSaas Podcast, Duane sits down with Meagan Davis, and chats about the different expectations of customer-facing teams, and how most of the time it is just sales that is expected to bring in results. Support reps need to be able to handle chats and fix problems, while customer success managers are responsible for keeping accounts executives happy.
EPISODE HIGHLIGHTS:
0:01:03 - The Different Roles of a Customer Facing Team
0:02:49 - Sales Enablement: The Biggest Challenges Facing Revenue Teams
0:05:21 - The Importance of Sticking to a Plan in Sales
The conversation discuss sales enablement from the perspective of improving mindset and skillsets to help revenue teams. They discuss some of the challenges that sales reps and revenue teams face, including the no decision cop out, and how sales enablement can help address those challenges. Finally, they talk about the importance of mindset in sales enablement, and how it can help sales reps push themselves further.
Meagan talks about the importance of having a sales mindset in order to stick to a sales plan and be successful. They talk about how a sales plan takes discipline and patience to execute, and how it can be helpful to have a mentor or coach to help with guidance.
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