The conversation focuses on the importance of managing expectations in coaching. Mark explains that it should be a positive experience, as professional athletes are used to having fun while training, and that it is important to read the room, as not everyone may be in the right mental state for coaching.
He then explains that they try to have a friendly relationship with their team so that they can talk about their personal lives as needed.
He goes on to say that because everyone has an inner critic, it's important to recognize when someone needs encouragement or a nudge in the right direction and to ask the right questions to help the individual come to the right conclusions on their own.
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