[CULTURE] - How to Create an Amazing Employee Experience, with Meagan Davis

In todays episode of the SellingSaas Podcast, Duane talks with Meagan Davis from Hunters. Meagan talks about what it means to master the employee experience and comments that this cannot simply be achieved by adding a few perks like a ping pong table in the break room. The goal is to create a positive experience for employees from the moment they are hired to the moment they leave the company. This can be achieved through thoughtful onboarding, development opportunities, and a focus on company culture.

In order to create an amazing employee experience, companies should consider hosting events and giving employees the opportunity to connect with one another on a personal level. Additionally, employees should be involved in the process of solving customer challenges, as this makes them feel more connected to the company's purpose. Finally, it is important for employees across all departments to have a clear understanding of the company's development roadmap.

The conversation is about how sales not just sales, but every department can work together to improve the product and the customer experience. They talk about how important it is to have regular meetings and how it can help the sales team to understand the product better. They also talk about how this can help the engineering team to understand the customer's needs better.

TIMESTAMPS  

0:00:03   The Benefits of Mastering the Employee Experience

0:00:48   The Impact of Employee Experience on Business

0:03:30   The Impact of Sales and Engineering Meeting on a Regular Basis

HIGHLIGHTS  

And it has this uphill effect that it's really hard to measure the impact of sales and engineering meeting on a regular basis or engineering listening to customer calls. It's one of those things that, like I said, it's hard to tie directly to revenue that you kind of have to buy into in order to believe it.

And so I started meeting with the head of engineering, like the head of Sales head of engineering meeting on a regular basis. And it started that whole conversation. And any time I talked to another sales leader about that, they're like, why do you spend time with the engineering team?.

And then on the flip side, with the customer experience example, people want to work for a company who that is really making a difference in the world. And I think if you're too far removed, I think sellers actually have the benefit of hearing directly from prospects about their challenges and the challenges that their business is solving.

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