Inner Circle Member Spotlight: Interview with Mariana Gaona Lopez from Pink Ocean Virtual Solutions

If you’ve ever second-guessed your onboarding process (or realised your offboarding process is basically just an email and a wave), you’re not alone. Whether you’ve been in business for five minutes or five years, refining the way you look after your clients from first enquiry to offboarding, makes a massive difference.

In this episode, Adrienne Donnelly chats with Inner Circle member and systems queen Mariana Gaona Lopez, founder of Pink Ocean Virtual Solutions. Mariana helps online service providers declutter their digital spaces and streamline the way they deliver their services without the overwhelm. Together, they unpack what a supportive client journey actually looks like, and how it can work for your clients and for you.

🌱 What the client journey really includes, beyond just onboarding

🌱 Why SOPs and offboarding matter more than you think

🌱 Mariana’s go-to tools for automating (without losing the personal touch)

🌱 Ways to tailor your client experience without burning yourself out

🌱 How to spot red flags early and hold strong boundaries with heart

This conversation is your gentle nudge to simplify, personalise and own your client journey even if it’s not perfect yet. Start small. Keep it real. You get to do it your way.

🌱 Join the Seed VA community:

Website: seedvirtualassistants.com.au

Instagram: @seedvirtualassistants

Facebook Group: Seed VA – Australian Virtual Assistant Community

Learn more about the Inner Circle: seedvirtualassistants.com.au/innercircle

📲 Connect with Mariana Gaona Lopez and Pink Ocean Virtual Solutions:

Website: pinkoceanvs.com.au

Instagram: @pinkoceanvs

Facebook: Pink Ocean Virtual Solutions

LinkedIn: Mariana Gaona Lopez

If this episode made you feel a little less alone or gave you something to think about, share it with a fellow business bestie. And don’t forget to subscribe so you never miss what’s new on Seed to Success. 🌱