Doing the Customer Experience Right, with Stacy Sherman
- Author
- Stan Hladik
- Published
- Thu 28 Oct 2021
- Episode Link
- https://secretsauce365.libsyn.com/doing-the-customer-experience-right-with-stacy-sherman
What You Will Learn:
- What is the difference between customer experience and customer service?
- What is customer journey mapping?
- How does the customer experience (CX) affect customer retention?
- How do you start best practices for the customer experience?
- How can a high-level customer experience be a game-changer for your business?
Stacy Sherman is an award-winning certified customer experience (CX) keynote speaker, author, podcaster, and founder of DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue.
Resources:- Website: https://doingcxright.com/
- YouTube: www.youtube.com/channel/UCQu4U9uRSUhPoQE-jTBYQ2A
- Linkedin: www.linkedin.com/in/stacysherman/
- Twitter: twitter.com/stacysherman
- Instagram: www.instagram.com/doingcxright/
