In this podcast transcript, David Hall and James Marland discuss the need for administrative support for therapists. They highlight the importance of identifying bottlenecks in the process and getting help to avoid cheating oneself and family. They also discuss the benefits of using virtual assistants (VAs) in a therapy practice, emphasizing the return on investment of using VAs to perform administrative tasks. Additionally, the hosts explore the pros and cons of hiring a virtual assistant and provide resources for finding and training them.