Episode 4: The Hidden Costs of Workplace Incivility with Dr. John O’Brien Pt. 2| Scale The Chaos Podcast

In this compelling episode of the Scale The Chaos Podcast, Rhonda Lea speaks with Dr. John O’Brien, incivility expert and author of Rudeness Rehab, to uncover the often-overlooked costs of incivility in the workplace. In part 2 of their conversation, they explore the financial and productivity impacts of toxic behavior and why seemingly “harmless” rudeness may be driving top talent away. Dr. O’Brien shares insights into the industries most affected by incivility, including healthcare and law, and reveals how the rise of remote work has changed the landscape of workplace interactions.

Dr. O’Brien offers practical advice for leaders and employees on creating a more civil work culture, from understanding the real-world effects of one’s behavior to implementing supportive communication practices in digital and in-person settings. This episode is an invaluable guide for anyone looking to build a more respectful, engaged, and productive workplace.

Key Takeaways:

• The hidden financial and productivity costs of incivility in organizations


• How rudeness and stress lead to costly turnover and retention issues


• The role of remote work in fostering cyber incivility


• Practical strategies for improving communication and fostering psychological safety in the workplace

Resources:

📘 Rudeness Rehab by Dr. John O’Brien

🌐 Learn more about Dr. O’Brien’s work: RudenessRehab.com

🎙 Listen to more episodes of Scale The Chaos at www.scalethechaos.com/podcast

If you’re committed to reducing chaos and fostering respect in your workplace, subscribe, like, and share this episode!