68: Got Good Customer Service? Then You've Got Staying Power

Husband and wife team Jalil and Starr Roberts share with us how Kuumba Coffee @kuumbacoffee created a customer service-centric brand that not only garners rave reviews but pushed through the pandemic with a satisfied staff and customer base. They share with us why brands must have planned methods for resolution and solutions delivery and how businesses can create staying power by curating experiences anchored in consideration and clarity.